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Shipping & returns

SHIPPING INFORMATION

Shipping Policy

We make every effort to ship your order as quickly as possible. Please allow up to five business days for delivery of most in-stock items. Items ordered together may not necessarily be shipped together. You will be notified about any delay.
 

 
In-Store Pickup:
 
 

Customers who ordered items online and wish to pick them up in-store can do so. Simply choose in-store pickup as a shipping method during checkout. Once a customer has received notification that the items are ready, they can pick them up at the Museum during regular business hours.
 

The DMA Store does not offer curb-side pickup.

Shipping and Handling rates:
 
We offer UPS, USPS and FED Ex Shipping
 
Final shipping rate will be determined by weight.
 
UPS rate: 1 to 5 pound $12.95
               6 to 10 pounds $14.95
 
USPS rate: 1 to 3 pounds $4.95
                 4 to 6 pounds $6.95
                 7 to 10 pounds $8.95
 
FEDEX rate: 1 to 2 pounds $18.95
                  3 to 5 pounds $24.95


Shipments that require express delivery and oversized items may require additional charges.
 

Canada & Mexico

Order Total: Shipping & Handling

$0.01 - $100.00: $25.00
$100.01 - $200.00: $50.00
$200.01 and up: $75.00

International Shipping

 
Order Total: Shipping & Handling
 

$0.01 - $65.00: $45.00
$65.01 - $150.00: $75.00
$150.01 - $400.00: $125.00
$400.01 and up: $200.00
 
 
 
 
 

Most international shipments are handled by the United States Postal Service.
 

Shipments that require express delivery and oversized items may require additional charges.

Returns

Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, please return your merchandise within sixty days for a prompt and courteous exchange or refund, whichever you prefer. Please note: the item returned must be in its original packaging and in salable condition. If your merchandise arrives damaged, please contact the store immediately.
 
Return Address:
 
Dallas Museum of Art Store
1717 North Harwood Street
Dallas, TX 75201

For more information, please call the Museum Store at 214-922-1256, or e-mail [email protected].

Sales Tax

Shipments within Texas include 8.25% tax computed after adding shipping and handling and express delivery charges (if applicable). Shipments outside of Texas are not taxed.